2014 is the year of evolution for Air Options. After the company re-brand, we then set our sights on the procedures around the office and in the field, looking for ways to reduce administration and paper usage allowing us to focus on our priority… the customer.
After much research including trialling different devices and software we finally found a product that worked perfectly, in connecting our admin team to our engineers in the field, in relaying information back and forth.
Introducing the Motivity Mobile Android app
This app was recently developed in partnership with our CRM supplier to considerably reduce paperwork in the field and the hours we spend processing the same. This has allowed us to free up our time, and to concentrate on efficiency elsewhere, consequently benefitting the customer.
From job dispatch, through to capturing our customer’s signature on completion of visit, it provides a complete and easy to use solution. The system allows us to hold a searchable parts database, take digital photos, record assets, and action specific requests etc. The system automatically sends updates regarding job progress, and allows you to prompt field based staff with site specific action points.
Appstation, the company who create the Motivity app, can also build custom business forms into the system, something we are looking to utilise in the form of warehouse stock allocation.
Being a Refcom accredited firm http://www.refcom.org.uk we are expected to work to the very highest standards, in managing our refrigerant gasses and protecting the environment. With this in mind we needed a simpler and more efficient way to track our refrigerant gas cylinders in the field. We are proud to be a REFCOM registered firm and are serious about protecting the environment now and in the future.
We required the app to allocate gas bottles to engineers with minimal margin for error when inputting. The app will allow the engineer to simply scan bar codes saving time in inputting data, but more importantly eliminating user error as serial numbers can on occasions be input incorrectly. As this was not currently a feature, the guys at App Station got to work creating something which will meet our needs. We were given a three month window for the feature to be created, which is due to go live during the summer of 2014.
We look forward to the update.